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Returns Policy

RETURNS

  • You are welcome to return your order within 14 days of receiving your items. Please visit our Returns Centre to begin the returns process.
  • Customers are responsible for return postage and please note that shipping fees are non-refundable. If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange.
  • All sale items are FINAL SALE and cannot be returned except the wrong size or style was received. You can order a new size if the size you received didn't fit and return the sale item purchased.
  • For international orders, please ensure you mark your returned parcel as RETURNED GOODS with the country of origin marked as UK.
  • For US returns, we advise that you use USPS. For Canada, Canada Post. Please do NOT use Fedex as they add surcharges without prior notice. We also advise against using DHL, TNT, UPS.
  • All returns need to be delivered to Taideux within 14 days of Taideux approving your return. Items received any later will be refunded via store credit.

REFUNDS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • If your items still has the tags attached and is unworn, we will issue you with a full refund (less shipping fees) or send out your new item, should you prefer an exchange.
  • All sale items are FINAL SALE and cannot be returned except the wrong size or style was received.
  • If the merchandise is returned damaged, the return will be rejected and sent back to the customer at your own cost.
  • If your return is due to a defective item or a mistake made by Taideux, we will be responsible for shipping a replacement out to you or providing a full refund to your original payment method. Please notify us within 48 hours of receiving your order by emailing help@taideux.com
  • If your package is lost in transit, we will sort it out and you will not be left without either a replacement or a refund. However, we cannot be held responsible for packages once proof of delivery has been obtained.
  • Birthday vouchers are non-refundable.
  • If you refuse a delivery due to the customs charge, we are penalised by the courier company and therefore will have to deduct the amount charged from your refund.

Pre-Orders

You will be charged for pre-orders when you place the order. If your order includes items that are not on pre-order, they will be shipped separately so that you don’t have to wait for all the items in your order.