- Thank you so much for supporting Taideux. We hope that you are happy with your Taideux piece. However, if for any reason, you would like to return your order, we have a 14 day returns policy. Customers are responsible for return postage. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- Please note that as all items are made to order, we can only refund your garment for store credit. We do not refund any shipping costs.
- Please email email@example.com to begin the returns process.
- To be eligible for a store credit refund, all items must be brand new in its original condition with tags attached.
- We advise that you return your parcel using a tracked/insured service as only merchandise that has been received back to our warehouse can be processed for returns or exchange.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, we will issue you with a discount code of the value of your refund, which can be used anytime. All sale items are FINAL SALE and cannot be returned except the wrong size or style was received.
- Due to the spread of COVID-19, as a safety measure returns would be kept in a temporary quarantine area for 72 hours before processing.
- If the merchandise is returned damaged, the return will be rejected and sent back to the customer at your own cost.
- Currently item(s) may not be exchanged; we ask you to place a new order with us online.
- If your return is due to a defective item or a mistake made by Taideux, we will be responsible for shipping a replacement out to you or providing a full refund to your original payment method. Please notify us within 7 days of receiving your order by emailing firstname.lastname@example.org
- If your package is lost in transit, we will sort it out and you will not be left without either a replacement or a refund. However, we cannot be held responsible for packages once proof of delivery has been obtained.
You will be charged for pre-orders when you place the order. If your order includes items that are not on pre-order, they will be shipped separately so that you don’t have to wait for all the items in your order.