How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
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You can return your items within 14 days of receipt of your shipment. Sample sale items are non-refundable.
- Sale items can only be refunded via store credit
- Sample sale items are final.
- All items must be in original condition, unwashed, unworn, unstained and with all tags attached.
Exchanges
- We offer free UK exchanges. We will cover the shipping fee for the new item.
- International customers will need to pay a shipping fee for exchanges. We will send you an invoice to the email associated with your order to pay the shipping fee.
Returns shipping
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and the original payment method credit will automatically refunded within 10 working days.
- If you are having issues using our returns centre, contact us via the live chat or help centre ( https://taideux.gorgias.help/en-US/contact )