To start the return process for your order, please enter your email address or phone number and the order number below.

WELCOME TO OUR REFUND AND EXCHANGES CENTER

ALL SALE ITEMS ARE FINAL AND NON-REFUNDABLE BUT CAN BE EXCHANGED FOR ANOTHER SIZE IF AVAILABLE.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 7 days of receipt of your shipment. Items purchased on sale are non refundable. If you would like to exchange your sale item for another size in stock we can arrange that for you.

For full priced items (including items purchased with a discount code):

  • They must be in original condition
  • For clothing, unwashed and unworn
  • With all tags attached
  • Without stains

Sale items, free gifts or promotional/sale items are not returnable!

Are there any charges for returns?

  • There are no charges for returns
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • If you are having issues using our returns centre, email us at help@tadeux.com