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Refund policy


RETURNS

  • You are able to return your items (including regular sale items) within 14¬†days of receiving¬†your order.¬†Please¬†visit our Returns Center¬†to begin the returns process.
  • Due to the size of our business, customers¬†are responsible for paying the cost of return shipping. We do not cover these costs.¬†
  • Sample sale items are are FINAL SALE and cannot be returned or exchanged¬†except the wrong size or style was received.¬† We will pay for the shipping of the new size to you¬†and provide you with a returns label in a situation¬†where we sent you the wrong item of size.
  • To be eligible for a refund,¬†all items must be brand new in its original condition with tags attached.
  • Any returned items (at your own cost) with outstanding duties/tax charges may be held at customs. We will not cover these charges and you will need to contact your courier to resolve this.¬†For international orders, please ensure you mark your returned parcel as RETURNED GOODS with the country of origin marked as UK.
  • For US returns, we advise that you use USPS. For Canada, Canada Post. Please do NOT use Fedex¬†as they add surcharges without prior notice. We also advise against using DHL, TNT, UPS.
  • We advise that you return your parcel using a tracked/insured service as only merchandise that has been received back to our warehouse can be processed for return of full priced items.

REFUNDS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.¬†
  • If your items still has the tags attached and is unworn, we will issue you with a¬†full refund (less shipping fees)
  • Sample sale items are FINAL SALE and cannot be returned or exchanged except the wrong size or style was received.
  • As¬†a safety measure returns would be kept in a temporary quarantine area for 72 hours before processing.
  • If the merchandise is returned damaged, the return will be rejected and sent back to the customer at your own cost.
  • If your return is due to a defective item or a mistake made by Taideux, we will be responsible for shipping a replacement out to you or providing a full refund to your original payment method.¬†Please notify us within 14 days of receiving your order by emailing orders@taideux.com
  • If your package is lost in transit to you, we will sort it out and you will not be left without either a replacement or a refund. However, we cannot be held responsible for packages once proof of delivery has been obtained.
  • If you refuse a delivery due to customs charges, we are¬†penalised by our couriers¬†for the item and therefore will deduct any additional charges incurred from your refund.

PRE-ORDERS

You will be charged for pre-orders when you place the order. If your order includes items that are not on pre-order, they will be shipped separately so that you don’t have to wait for all the items in your order.